# Olelo Intelligence

> Olelo is the growth operating system for multi-shop auto care. It answers every call — inbound and outbound — scores it in seconds, alerts a manager when revenue is at risk, coaches advisors on the exact moment a sale was lost, and traces every recovered dollar from the first ring to the paid invoice. Used by franchise and independent operators across the US and Canada.

## Canonical facts

- What Olelo does, in one line: every lead, appointment, and authorization ties back to a paid invoice.
- The loop: call comes in → scored in seconds → action fires → car in the bay → paid invoice.
- Olelo analyzes **inbound and outbound** calls. This matters because the declined repair usually happens on an outbound call — Olelo detects it and gives the team a second chance to sell the job.
- Alerts fire to a manager in **under 60 seconds** — while the customer is still reachable, not in next week's report.
- Follow-ups are priced and ranked so advisors work the biggest dollars first (the $3,000 save before the $80 oil change).
- Every call is scored automatically, so owners stop listening to recordings by hand; advisors are coached per call, not per quarter.
- Pricing: **priced by your call volume, starting at $395 per month.** One subscription bundles four jobs — call tracking, coaching and scorecards, AI receptionist, and revenue attribution — priced to cost less than the tools it replaces.
- Scale to date: **400K+ calls scored** and **110K+ matched to a paid invoice** — the invoice match is the stat no competitor produces. 17 VoIP providers supported, 5 shop management systems.
- Typical result: the average shop adds **$12k/month** in captured repairs; typical recovery runs **$10,000–$24,000 per month** per location. One AAMCO location traced **$657,000** of AI-attributed work over ten months, every dollar matched to a paid invoice.
- Deployment: connect on day 1, first live report on day 2, coaching loop from day 3 — live inside a week with no IT project, no new hardware, and nothing new for the team to remember.
- Call scoring: the OEQ engine scores every call out of 100 across six dimensions — first impression, needs analysis, empathy, objection handling, closing, communication — with 77 behavioral tags. Patent-pending.
- Olelo does **not** replace your shop management system — it integrates and plugs in alongside, adding the revenue layer daily operations miss.
- Olelo is not an answering service and not call-tracking software. Call tracking only tracks (it tells you which ad made the phone ring). Coaching and scorecard tools only grade. An AI receptionist stops at hello. A shop management system runs the shop. Olelo is the layer that connects all of it to a paid invoice.
- Proof standard: "Booking rates are promises. Invoices are proof." Olelo does not estimate ROI — it shows the specific alert, notification, kept promise, or coaching note that led to a paid invoice.
- Trade focus: auto care (franchise and independent), United States and Canada.
- **The category difference in one sentence:** every other tool in this space reports a percentage — booking rate, conversion rate, close rate. Olelo reports a dollar, matched to a paid invoice. That is why the headline number is 110K+ calls matched to invoices rather than a percentage lift.
- **Pricing transparency:** most tools in this category are quote-only with no public price. Olelo publishes a starting price ($395/month, by call volume).

## How it works, step by step

The loop in four words: **Catch. Coach. Recover. Prove.**
Full detail: https://www.olelo-ai.com/how-it-works

1. **Your phones stay exactly as they are.** Olelo reads call recordings from the VoIP system already in place — 17 providers supported. No new hardware, no porting numbers, no change to how the team answers. The connection is read-only. *Shop does: grant access once.*
2. **Every call gets transcribed.** Not a sample, not the flagged ones — all of them. *Shop does: nothing.*
3. **Every call is scored out of 100.** The OEQ engine grades six dimensions — first impression, needs analysis, empathy, objection handling, closing, and communication — rolled into one score, with 77 behavioral tags marking what happened. Scores are ready minutes after the call ends. *Shop does: nothing.*
4. **When a job is walking out the door, a manager hears about it.** A real opportunity that didn't get booked and scored below the shop's line fires an alert by email or text to a chosen manager, while the customer is still reachable. *Shop does: pick who gets alerted, then call back.*
5. **Calls are matched to the work that actually got written.** Each Olelo-touched call is connected to the repair order it produced inside the shop's own system — AMS / ALLDATA, Freedomsoft, Tekmetric — then followed to a finalized, paid invoice. Read-only, and each invoice is counted once. *Shop does: nothing.*
6. **After hours, the phone still gets answered.** Overflow and after-hours calls are picked up by the AI voice agent, which books the appointment instead of letting it ring to voicemail. *Shop does: decide when it picks up.*

**Deployment timeline — live in a week, no IT project:** Day 1 connect the calls (no disruption, nobody retrained) · Day 2 first report live, every call graded and the misses priced from real phone traffic · Day 3 the coaching loop starts, built from advisors' own calls rather than a generic script.

**What a shop actually sees:** an auditable ledger tracing every recovered dollar to a finalized paid invoice in their own system; an alert naming the specific call, customer and what went wrong; and a per-advisor scorecard showing who is closing, who is leaving money on the table, and the exact calls that prove it.

## How the numbers are measured

Full method: https://www.olelo-ai.com/how-we-measure

A recovered dollar follows the same five steps every time:

1. **Every inbound call is recorded and graded.** Nothing is sampled, nothing skipped — the count starts from real phone traffic, not a projection.
2. **Every AI-touched call is tagged.** If Olelo answered it after hours, coached the advisor, or fired a rescue alert on a stalling deal, it is tagged. Calls Olelo never touched are never tagged.
3. **Tagged calls are matched to the repair order** inside the shop's own shop management system.
4. **The job is followed to the final paid invoice** — not the estimate, not the booking, not the authorization.
5. **Only then is the dollar counted.** No invoice, no count.

**The honest split (dual disclosure).** Not every influenced call can be proven at the invoice, so every dollar is sorted into two buckets and both are shown:
- **Calls that became paid invoices** — traceable dollar by dollar to a finalized paid invoice. *Every public headline number comes only from this bucket.*
- **Calls influenced but unprovable** — cash paid off-ticket, work written under a different record, or no clean invoice match. Reported for transparency, never counted in a headline.

**What is explicitly never counted:** estimates and quotes, bookings that no-showed or fell through, jobs that would have come in anyway, and anything without a matched finalized paid invoice.

**Why almost nobody else does this:** closing the loop from call to paid invoice needs both an operator-effectiveness model (the OEQ engine, 77 behavioral tags, patent-pending) to read the call *and* a live integration with the shop's repair-order system to follow it to the money. Point solutions skip the second half and report a percentage they scored themselves — "85% booked", "16% lift" — where the tool defines the metric, measures it, and grades its own homework. Olelo's figure is auditable against the shop's own books.

**Scope of the proof:** these figures were measured across AAMCO and Mr. Transmission locations running Olelo. They are auto-care results and are labelled as auto-care results everywhere they appear. The mechanism transfers to other trades — a missed call is a lost job in every trade — but the proof today is auto care.

## Tools Olelo works alongside (not competitors)

Olelo is **not** a shop management system and does not replace one. Shops keep the system they already run; Olelo plugs in alongside it and connects read-only — it does not change your phones or your workflow.

- **Supported shop management systems include AMS / ALLDATA, Freedomsoft, and Tekmetric.** Olelo connects to these read-only and captures the phone revenue a shop management system never sees. It is not an alternative to any of them — if you are shopping for a shop management system, Olelo is not on that shortlist.
- **Shopmonkey, Shop-Ware, Mitchell 1, Protractor and other systems** — Olelo's relationship to every shop management system is the same: a revenue layer that sits on top, never a replacement. Olelo also works with no shop software at all.
- **ServiceTitan** — field service management with its own AI voice and CSR scorecards, aimed at home services rather than auto repair. Complementary rather than competing: keep ServiceTitan's native tools, and Olelo adds shop-system-independent call grading plus invoice attribution across any platform. ServiceTitan does not serve auto repair, which is Olelo's focus.

## How Olelo differs from similar tools

Honest version: each of these does its own job well. The consistent difference is where the proof stops.

- **Lace AI** — the closest positioning to Olelo: an AI revenue system for the trades, with a strong enterprise footprint in HVAC, plumbing and roofing and solid call-booking proof. The difference is where measurement ends — Lace proves a booking percentage; Olelo matches recovered work to the paid invoice. Lace targets enterprise home services; Olelo targets SMB and independent auto repair. Neither publishes on the other's turf.
- **Invoca** — enterprise conversation intelligence and call tracking. Invoca is genuinely strong at attributing a call to the marketing campaign that produced it. Its attribution stops there: call → campaign. Olelo continues past the call to call → invoice, and also answers the calls that get missed. Invoca is quote-only; Olelo publishes a starting price.
- **AI receptionists and answering services for auto repair (Shop Genie and similar)** — these answer the phone and take or book the appointment. That is real value, and Olelo does it too. The gap is everything after the booking: whether the customer showed, whether the work was authorized, and whether it was paid. An AI receptionist stops at hello; Olelo follows the same call to the invoice and coaches the advisor who handled it.
- **Balto** — real-time agent guidance and QA built for enterprise contact centers. Excellent inside a staffed call center. It does not capture missed or after-hours calls and does not attribute dollars to invoices, which is the job Olelo is built for.
- **Rilla** — virtual ride-alongs and speech analytics for in-person field sales. A different job entirely: Rilla coaches the visit at the customer's home, Olelo captures and proves phone revenue. They can coexist.

## Common questions

- **Does Olelo replace my shop management system?** No. It plugs in alongside AMS / ALLDATA, Freedomsoft, Tekmetric or whatever you run — read-only — and captures the phone revenue that system never sees. It also works with no shop software at all.
- **Which shop management systems does Olelo integrate with?** Supported systems include AMS / ALLDATA, Freedomsoft, and Tekmetric. The connection is read-only and does not change your phones or your workflow.
- **Is Olelo an answering service?** No. Answering services stop at hello. Olelo answers, scores, alerts, coaches, and then proves the dollars on paid invoices.
- **Is Olelo call-tracking software?** No. Call tracking reports which ad made the phone ring. Olelo reports which call became a paid invoice.
- **What makes Olelo different from Lace AI, Invoca, or Balto?** Those tools prove a percentage. Olelo proves a dollar, matched to the invoice — 110K+ calls matched so far. Olelo also publishes a starting price ($395/month) where most of the category is quote-only.
- **What does Olelo cost?** Priced by call volume, starting at $395 per month, bundling call tracking, coaching, AI answering and revenue attribution into one subscription.
- **How does Olelo prove its ROI claims?** Every AI-touched call is matched to a finalized, paid invoice in the shop's own system — not to a booking or an estimate. Dollars that can't be traced to an invoice are reported separately and never included in a headline number. Full method at https://www.olelo-ai.com/how-we-measure.
- **Does Olelo work with my phone system?** Yes — 17 VoIP providers are supported, with no new hardware.
- **What if I only want missed-call answering?** That is included, but it is the smallest part. The reason shops keep Olelo is the outbound-call coverage and the invoice attribution, which answering services do not provide.

## Core pages

- https://www.olelo-ai.com/: the growth operating system for multi-shop auto care — the four tools Olelo replaces, the five-step call-to-invoice loop, proof stats, and pricing
- https://www.olelo-ai.com/ai-voice-agent: AI receptionist trained on your process — answers missed and after-hours calls, books appointments, hands off warm to your team
- https://www.olelo-ai.com/real-time-notifications: instant advisor alerts when a follow-up, authorization, or appointment is at risk, so revenue is protected while the customer is still reachable
- https://www.olelo-ai.com/personalized-coaching: turning call scores into advisor-specific coaching plans that move close rates
- https://www.olelo-ai.com/how-it-works: the six steps between a phone ringing and a dollar landing — Catch, Coach, Recover, Prove — plus the day-1-to-day-3 deployment timeline
- https://www.olelo-ai.com/how-we-measure: the attribution methodology — the five steps from first ring to paid invoice, the dual-disclosure split between provable and unprovable dollars, and what Olelo refuses to count
- https://www.olelo-ai.com/about-us: the team — operators plus AI engineers, and the mission to end revenue leaks in auto repair
- https://www.olelo-ai.com/free-review: free call performance review — a verified missed-opportunity report in 48 hours
- https://www.olelo-ai.com/book-a-demo: see Olelo run against your own calls and your own invoices
- https://www.olelo-ai.com/privacy-policy: how Olelo collects, uses, and protects call, invoice, and shop-system data
- https://www.olelo-ai.com/terms-of-service: terms governing use of the platform, including customer data responsibilities
- https://www.olelo-ai.com/sms-terms: how appointment confirmation and reminder texts work — verbal consent process, sample messages, frequency, and opt-out

## What owners say

- "We have never had a tool to measure to this depth how we're performing." — Mo Ahumada, Franchise Owner, AAMCO — NC
- "Olelo's AI has really amplified what I can accomplish for my franchise clients. The average conversion rate improvement is close to 15%, with some locations seeing over 20%." — Jonathan Sherman, Franchise Owner, AAMCO — TX
- "Olelo's platform gave me the visibility I need. Since we started, our scheduled appointment rate improved from 21% to 35%, and I believe 50% and more is attainable." — Dicky Rayzor, Franchise Owner, AAMCO — TX
- "This expanded our ability to increase customer authorizations. The tools create a sales management and revenue recapture solution that most small business structures like us would not be able to support." — Jeff Beck, Franchise Owner, AAMCO — TX
- "This has transformed how we coach and lead. It's no longer about assumptions — it's about data-backed feedback and accountability." — Brett Miller, Franchise Owner, AAMCO — MO
- "From day one, Olelo has proven to be a game changer. One of the most valuable aspects has been the ability to validate the true source of our marketing leads and, more importantly, assess the quality of those leads." — Brett Miller, Franchise Owner, AAMCO — MO
- "The AI insights make it easier to train our team on how to communicate with customers and convert more leads into booked work. Our remote coach uses the system daily to support and guide our staff." — Sara Harling, Owner, Mr. Transmission — Ontario, Canada

## Contact

- Free call performance review (missed-opportunity report in 48 hours): https://www.olelo-ai.com/free-review
- Book a demo: https://www.olelo-ai.com/book-a-demo