Works together
Olelo + Shopmonkey
What each one covers
Shopmonkey
Olelo
Lives in the same repair order
Runs the shop end to end: estimates, DVIs, parts, payments
Invoicing, messaging and multi-location reporting
The system of record for the car
Which phone call produced the repair order
Which call lost the job that was never written
Scores every outbound call your advisors place
Traces the call to a finalized paid invoice
Alerts a manager under 60 seconds after the call ends
Live integration through the public API, read-only
Olelo puts a phone call next to every invoice in your shop. Every conversation your team takes and makes is scored within seconds of hanging up, a manager is told within 60 seconds of the call ending when a job is about to be lost, and each scored call is traced through the repair order to the finalized invoice.
THE GAP
A system of record can only record what got written down
Shopmonkey knows what every invoice was for. It knows an RO opened, what went on it, and that payment cleared. It is an accurate history of every car that came through the door. The expensive part of your month is the cars that did not. What you cannot see anywhere in it is which phone call produced a ticket, or which phone call lost the one that never got written.
5.9%
Recovered - the 8,061 missed opportunities that got no outbound follow-up
56.8%
Recovered - the 512 that were followed up
Locations that already make follow-up calls are more engaged overall, so some of this gap is selection rather than causation. Discounted heavily, the direction still holds.
Kailua Auto Care - Bay 2
SCORED IN 8s
INBOUND - 4:12 - ADVISOR: MARCUS T.
“I’ll have to think about the brakes”
Call score 62
Estimate declined - no second attempt booked
Manager alerted 41s after the call ended
RO #48812 → INVOICE I104773
$1,284.60
PAID
Illustrative. 110K+ calls traced to a finalized paid invoice, out of 400K+ scored.
WHERE OLELO ENDS
Olelo puts the call back onto the invoice
The integration is live. Olelo connects to Shopmonkey through their public API, read-only, with your authorization, and never writes to your data. On the call side, Olelo reads from the VoIP itself across 17 providers, so every conversation is scored in both directions, inbound and outbound, whoever placed it.
WHAT TO KEEP
What Shopmonkey does that Olelo does not, and you should keep doing
Estimates, workflow boards, digital inspections, parts procurement, invoicing, integrated payments, customer messaging and reporting. End to end, ticket to payment, in one system. Olelo does none of it and is not trying to. If you are shopping for a shop management system, Olelo is not on that shortlist. Keep Shopmonkey running the shop.
KEEP SHOPMONKEY FOR
Estimates, workflow boards and digital inspections
Parts procurement, invoicing and integrated payments
The system of record for the car
Under 60s
From the call ending to the manager’s alert
Measured from the moment the call ends, not from a nightly batch - while the customer is still reachable.
THE BOTTOM LINE
The invoice tells you what you earned. Olelo tells you what earned it
This is not a duplicate bill, because the two systems hold different data. Shopmonkey has the car, the ticket and the money. Olelo has the conversation that decided whether any of those three ever existed. Olelo is from $395 per location, per month, priced by call volume, with volume discounts negotiated for multi-shop groups. They are separate line items because they are separate jobs.
Shopmonkey holds the invoice. Olelo holds the call that made it.
Free - your real calls - report in 48 hours
More detail
Is this a duplicate of what Shopmonkey already gives me?
Can Olelo see outbound calls, or only the ones that come in?
What does "traced to a paid invoice" actually mean?
Does Olelo write anything into my shop management system?
What does it cost, and how fast can I see something?
