How it works
Catch. Coach. Recover. Prove.
Six things happen between your phone ringing and a dollar landing on your books. Here is each one, in plain English — no new phone system, no IT project, and nothing new for your team to remember to do.
01
Your phones stay exactly as they are.
Olelo reads call recordings from the VoIP system you already run — 17 providers supported. No new hardware, no porting numbers, no change to how your team picks up. The connection is read-only.
What you do: Give us access once. That’s it.
02
Every call gets written down.
Every call that reaches your shop is transcribed automatically. Not a sample. Not the ones somebody remembered to flag. All of them.
What you do: Nothing.
03
Every call gets a score out of 100.
The OEQ engine grades the six things you already listen for: first impression, needs analysis, empathy, objection handling, closing, and communication. Those roll into one number, and 77 behavioral tags mark exactly what happened on the call.
What you do: Nothing. Scores are ready minutes after the call ends.
04
When a job is walking out the door, a manager hears about it.
A real opportunity that didn’t get booked and scored below your line fires an alert — email or text, to the manager you choose, while the customer is still reachable.
What you do: Pick who gets alerted. Then make the call back.
05
Calls are matched to the work that actually got written.
Each Olelo-touched call is connected to the repair order it produced inside your own shop management system — AMS / ALLDATA, Freedomsoft, Tekmetric — then followed to a finalized, paid invoice. Read-only, and each invoice is counted once.
What you do: Nothing.
06
After hours, the phone still gets answered.
Overflow and after-hours calls are picked up by the AI voice agent, which books the appointment instead of letting it ring out to voicemail.
What you do: Decide when it picks up.
Live in a week. No IT project.
Most shops are seeing their own numbers before the end of the first week.
Day 01
Connect your calls
We plug into the phone system you already have. No disruption, no downtime, nobody retrained.
Day 02
Your first report is live
Every call graded, with the misses priced — measured from your own phone traffic, not a projection.
Day 03
The coaching loop starts
Advisors start getting feedback built from their own calls, not a generic script.
What you actually see
A ledger you can audit
Every recovered dollar traced to a finalized, paid invoice inside your own system — not a number we made up.
An alert while it still matters
The specific call, the customer, and what went sideways — in your manager’s inbox or on their phone.
A scorecard per advisor
Who is closing, who is leaving money on the table, and the exact calls that prove it.
See the loop run on your own phone lines.
Send us your phone lines and we will show you what is slipping through — graded from your own calls, free, in 48 hours.
