How Olelo Appointment Confirmation SMS Works

Olelo Intelligence ("Olelo") provides AI-powered conversation intelligence and appointment management tools to auto repair shops and other service-based businesses. As part of our service, we send transactional SMS text messages to customers of our participating shops to confirm and remind them of scheduled appointments. This page explains exactly how that process works, how we obtain your consent, what messages you can expect, and how to opt out.

Quick summary

• Olelo sends appointment confirmation and reminder text messages on behalf of our participating auto repair shops.

• We do not send marketing, promotional, or sales messages on this campaign.

• You will only receive these messages if you verbally consent during a phone call to one of our participating shops.

• Consent is captured by either a service advisor or our AI Voice Agent during the booking call. Every booking call is recorded and the consent exchange is logged.

• A technical control called the "Send Gate" prevents any text message from being sent unless a documented consent record is on file for your phone number.

• You can reply STOP at any time to opt out, or reply HELP for assistance.

How we obtain your consent

When you call one of our participating auto repair shops to book a service appointment, the call is answered either by a service advisor or, in after-hours and overflow situations, by our AI Voice Agent. Before any text messages are sent to you, we ask for your verbal consent on the call.

Service advisor verbal consent script

When a human service advisor takes your booking call, they will ask you the following — or substantially similar — language:

"We can send you a text message to confirm your appointment and let you reschedule if you need to. Is it okay if we text you at this number?"

A text message will only be sent if you verbally agree.

AI Voice Agent verbal consent script

When our AI Voice Agent takes your booking call, it will ask you the following — or substantially similar — language:

"Is it okay if we send you a text message to confirm your appointment at this number?"

A text message will only be sent if you verbally agree.

How your consent is documented

Every booking call placed to a participating Olelo shop is recorded and transcribed as part of the shop's normal business operations. The audio of your consent exchange and the transcribed text are timestamped and retained for twenty-four (24) months in accordance with our Privacy Policy. Olelo's platform applies a technical control called the Send Gate that blocks any SMS from being dispatched unless a documented consent record is on file for the recipient's phone number.

What messages you will receive

If you consent during the booking call, you can expect the following types of messages from the shop you booked with, sent through Olelo's SMS platform:

Sample 1 — Initial appointment confirmation

Hi [Name], this is [Shop Name] (powered by Olelo) confirming your appointment on [Date] at [Time] for [Service]. Reply C to confirm, R to reschedule, or call us at [Shop Phone]. Reply STOP to opt out, HELP for help.

Sample 2 — Appointment reminder

Reminder from [Shop Name] (powered by Olelo): your appointment is on [Date] at [Time]. Reply C to confirm or R to reschedule. Reply STOP to opt out, HELP for help.

Sample 3 — Reschedule acknowledgment

No problem. You can reschedule your [Shop Name] appointment here: [Link]. Or call us at [Shop Phone]. Reply STOP to opt out, HELP for help.

Sample 4 — Confirmation acknowledgment

Thanks! Your appointment with [Shop Name] on [Date] at [Time] is confirmed. See you then. Reply STOP to opt out, HELP for help.

Message frequency

You will typically receive 2–4 messages per appointment, varying by how far in advance the appointment is scheduled and whether you confirm. Messages are tied to a specific scheduled appointment. We do not send marketing or promotional content on this campaign.

Standard rate disclosure

Msg & Data Rates May Apply. Standard message and data rates from your wireless carrier apply to messages sent and received.

How to opt out

Reply STOP to any message to unsubscribe immediately. You will receive a one-time confirmation that you have been unsubscribed, and no further appointment confirmation or reminder messages will be sent to you from that shop. Olelo also recognizes the following equivalent opt-out keywords: STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.

If you opt out and later change your mind, reply START to re-subscribe. Re-subscription is processed within sixty seconds.

How to get help

Reply HELP to any message for assistance. You can also contact us directly:

• Email: privacy@olelo-ai.com

• Phone: +1 (808) 818-5120

Phone number handling and privacy

Olelo Intelligence does not share your phone number with third parties for their marketing purposes. Phone numbers collected for appointment confirmation SMS are used solely to deliver the messages described on this page. For full details on how we handle personal data, see our Privacy Policy, in particular Section 8 (SMS Communications).

More information

• Privacy Policy

• Terms of Service

• Contact Us

Olelo Intelligence, Inc. is a Delaware corporation. 2261 Market Street, STE 86990, San Francisco, CA 94114.