Booking rates are promises. Invoices are proof.
How we measure recovered revenue — and why we only count it at the invoice.
Every dollar on this site is a dollar you can trace. We don’t estimate what Olelo returned to you, and we don’t count a job until the invoice is paid. Here is exactly how the number gets made — in plain English — and, just as important, what we refuse to count.
The method, in five steps
A recovered dollar walks the same path every time — from the first ring to the paid invoice.
STEP 01
Every call is recorded and graded.
Nothing is sampled, nothing is skipped. The count starts from your real phone traffic — not a projection.
STEP 02
Every AI-touched call is tagged.
Answered after-hours, coached, or rescued by an alert. Calls Olelo never touched are never tagged.
STEP 03
Tagged calls are matched to the repair order.
Connected to the actual job in your own shop management system — the ledger you already trust.
STEP 04
The job is followed to the paid invoice.
Not the estimate. Not the booking. Not the authorization. The finalized, paid invoice.
STEP 05
Only then is the dollar counted.
No invoice, no count. That one rule is why every figure here is auditable against your own books.
The honest split
What we firmly attribute — and what we touched but won’t claim.
Not every call Olelo influences can be proven at the invoice. So we sort every dollar into two buckets and show you both. The headline numbers only ever come from the first one.
Calls that became paid invoices
Calls Olelo answered or rescued that we can trace, dollar by dollar, to a final paid invoice in your system. This is the only bucket our public numbers come from — the $10,000–$24,000 per month typical recovery and the $657,000 case study both live here.
Calls we influenced but can’t prove
Calls the platform graded or influenced where a clean invoice match can’t be established — the customer paid in cash off-ticket, the job was written under a different record, or the trail simply isn’t provable. We report these for transparency. We never count them in a headline number.
We’d rather undercount than oversell.
If a dollar can’t be proven at the invoice, it doesn’t make our claims. That is a deliberate choice: the number you can trust is worth more than the number that sounds best.
What we do not count
The fastest way to inflate a revenue number is to count things that never became money. We don’t.
Estimates
A quote is not revenue. A priced job the customer never authorized never enters the count.
Bookings that didn’t close
An appointment that no-showed or a job that fell through is not a recovered dollar, no matter how promising the call sounded.
Jobs that would have come in anyway
If we can’t tie the outcome to an Olelo-touched call, we don’t take credit for it.
Anything without an invoice match
No matched, finalized, paid invoice — no dollar counted. Full stop.
Why invoice attribution is rare
Most tools grade their own homework. We check yours against your books.
Closing the loop from a call to a final paid invoice is hard, so almost nobody does it. It takes an operator-effectiveness model — the OEQ engine, 77 behavioral tags, patent-pending — to read the call, and a live integration with your own repair-order system to follow that call to the money. Point solutions skip the second half: they report a percentage they scored themselves.
A self-graded percentage
“85% booked.” “16% lift.” The tool defines the metric, measures it, and reports it. Nothing is checked against what actually got paid.
An audited dollar
Every Olelo-touched call is matched to a finalized, paid invoice in your own system. The number is auditable against the same books you already trust to run the business.
Where these figures come from
The figures on this page were measured across the AAMCO and Mr. Transmission locations running Olelo, traced to finalized, paid invoices in each shop’s own system. They are auto-care results, and we label them as auto-care results everywhere they appear. The mechanism transfers to other trades — a missed call is a lost job in every trade — but the proof, today, is auto care, and we don’t dress it up as anything else.
