Works together
Olelo + Tekmetric
What each one covers
Tekmetric
Olelo
Lives in the same repair order
Runs the shop end to end: repair orders, DVIs, payments
Accounting, messaging and multi-location management
A CRM and marketing layer Olelo does not have
Which phone call produced the repair order
Which call lost the job that was never written
Scores every outbound call your advisors place
Traces the call to a finalized paid invoice
Alerts a manager under 60 seconds after the call ends
Reads your Tekmetric data read-only, never writes to it
Olelo tells you which phone calls produced invoices in your shop, and which calls lost the jobs that never got written. Every call your team takes and makes is scored within seconds of hanging up. When a job is about to be lost, a manager hears about it in under 60 seconds of the call ending, while the customer is still reachable.
THE GAP
The invoice is the end of the story. The money was decided earlier
Tekmetric can tell you every dollar you invoiced last month. What no shop management system can tell you is which phone call produced any of it. By the time a repair order exists, the conversations that determined its size have already happened. Somebody called for a price on a noise and was quoted flat. Somebody declined an estimate on Tuesday and was never rung back.
5.9%
Recovered - the 8,061 missed opportunities that got no outbound follow-up
56.8%
Recovered - the 512 that were followed up
Locations that already make follow-up calls are more engaged overall, so some of this gap is selection rather than causation. Discounted heavily, the direction still holds.
Kailua Auto Care - Bay 2
SCORED IN 8s
INBOUND - 4:12 - ADVISOR: MARCUS T.
“I’ll have to think about the brakes”
Call score 62
Estimate declined - no second attempt booked
Manager alerted 41s after the call ended
RO #48812 → INVOICE I104773
$1,284.60
PAID
Illustrative. 110K+ calls traced to a finalized paid invoice, out of 400K+ scored.
WHERE OLELO ENDS
Olelo reads alongside, and never writes
Olelo reads your Tekmetric data read-only, with your authorization. It never writes to it. Nothing changes about how your team works, how your phones are answered, or how tickets are written. On the call side, Olelo reads from the VoIP itself across 17 providers, read-only, so every conversation is scored in both directions, including the outbound authorization call an advisor places from the shop handset.
WHAT TO KEEP
What Tekmetric does that Olelo does not, and you should keep doing
It runs the business. Repair orders, digital inspections, integrated payments, invoicing, multi-location management, accounting and customer messaging, with a CRM and marketing layer on top of it. That is the operating system of the shop, and Olelo does none of it. Olelo is not a shop management system and is not becoming one. If you are shopping for a shop management system, Olelo is not on that shortlist.
KEEP TEKMETRIC FOR
Repair orders, digital inspections and integrated payments
Accounting, invoicing and multi-location management
A CRM and marketing layer Olelo does not have
Under 60s
From the call ending to the manager’s alert
Measured from the moment the call ends, not from a nightly batch - while the customer is still reachable.
THE BOTTOM LINE
The receipt is in Tekmetric. The reason is on the phone
Two systems, two halves of the same job. One holds the outcome, the other holds the conversation that produced it, and Olelo hands you the join between them. Most tools that touch a phone report a number they defined, measured and graded themselves: calls answered, appointments booked, percentage lift. Olelo’s number is a finalized invoice in the system you already run, and you can audit it without asking us.
Tekmetric holds the invoice. Olelo holds the call that made it.
Free - your real calls - report in 48 hours
More detail
Does Olelo change anything about how my shop runs in Tekmetric?
Can Olelo see outbound calls, or only the ones that come in?
What does "traced to a paid invoice" actually mean?
What does it cost, and how fast can I see something?
