Comparison
Olelo vs Rilla
What each one covers
Rilla
Olelo
Records the conversation
Produces advisor scorecards
Coaches from what was actually said
The at-the-vehicle conversation, face to face
Established across several trades, not just auto
Every phone call, inbound and outbound
Reads from 17 VoIP providers, read-only
Knows what a declined authorization sounds like
Traces the call to a finalized paid invoice
Alerts a manager under 60 seconds after the call ends
Olelo scores every call your shop takes and every call it makes, alerts the manager in under 60 seconds of the call ending, and traces the scored call to a finalized paid invoice in your own shop management system. 400K+ calls scored, 110K+ traced to an invoice.
THE GAP
Your field team gets coached. The phone runs on faith
Rilla is built for the conversation that happens standing next to the vehicle. Phone calls are not what it is designed for, and it does not claim to be. So walk the week your shop actually has. m. call before you unlock the door. The estimate declined Tuesday that nobody called back on Thursday.
5.9%
Recovered - the 8,061 missed opportunities that got no outbound follow-up
56.8%
Recovered - the 512 that were followed up
Locations that already make follow-up calls are more engaged overall, so some of this gap is selection rather than causation. Discounted heavily, the direction still holds.
Kailua Auto Care - Bay 2
SCORED IN 8s
INBOUND - 4:12 - ADVISOR: MARCUS T.
“I’ll have to think about the brakes”
Call score 62
Estimate declined - no second attempt booked
Manager alerted 41s after the call ended
RO #48812 → INVOICE I104773
$1,284.60
PAID
Illustrative. 110K+ calls traced to a finalized paid invoice, out of 400K+ scored.
WHERE OLELO ENDS
Every call on the shop’s phone, graded against what actually got paid
Olelo reads from the VoIP itself across 17 providers, read-only. Inbound and outbound, whoever placed it, including the outbound call an advisor makes from the handset on the counter. Every call is scored in seconds. The manager is alerted in under 60 seconds of the call ending, while the customer is still reachable and the job is still winnable, and the follow-up list is ranked by dollar value so the biggest ticket gets.
WHAT TO KEEP
Where Rilla is the right tool, keep it
Two things it does that Olelo does not. 1. The conversation at the vehicle, on the driveway, in the bay with the customer looking at the part in your hand. Olelo does not cover that surface today. Rilla owns it outright, and if that walk-around is where your revenue is decided, that is a real reason to run it. 2. Rilla is established well beyond auto repair, and it names autocare accounts including Midas.
KEEP RILLA FOR
The conversation at the vehicle, face to face
Established across several trades, not just auto
17
VoIP providers read directly, read-only - inbound and outbound
Including the outbound calls that no tracked number and no booking widget can see.
THE BOTTOM LINE
A scorecard grades the conversation. An invoice settles it
Every coaching tool on the market reports a number it defined, measured, and graded itself — a score, a percentage, a lift. Olelo’s number is a paid invoice in your own shop management system, and you can audit it without asking us. On what the action is worth: across the analysed period, 8,061 missed opportunities that received no outbound follow-up recovered at 5.9%. The 512 that were followed up recovered at 56.8%.
Your field team gets coached. Your phone should be too.
Free - your real calls - report in 48 hours
More detail
We use Rilla at the vehicle. Does Olelo replace it?
Can Olelo see outbound calls, or only the ones that come in?
What does "traced to a paid invoice" actually mean?
Does Olelo write anything into my shop management system?
What does it cost, and how fast can I see something?
